At luky67, your personal data belongs to you. This Privacy Policy explains in plain, honest terms exactly what information we collect from Pakistani players, how we use it, who we share it with, how long we keep it, and what rights you hold over it. Your trust is something we take seriously — and we protect it accordingly.
Our Commitments
These six principles sit at the heart of every data decision luky67 makes. They are not aspirational — they are operational standards applied across the entire platform every single day.
Every connection between your device and the luky67 platform is protected with the same 256-bit SSL encryption standard used by HBL and UBL for their online banking portals. Your login credentials, personal details, and transaction data are never transmitted in plain text under any circumstances.
luky67 does not sell, rent, lease, or trade your personal information to any third party for marketing or commercial purposes. Your data exists on our systems solely to provide you with the services you signed up for — nothing more, nothing less. That is a firm commitment, not a marketing line.
All player data held by luky67 is stored on encrypted servers with access controls that restrict internal visibility to only those personnel who genuinely need it to perform their role. Regular security audits and penetration testing ensure that storage systems remain hardened against unauthorised access at all times.
luky67 only processes your personal data where it has a legitimate legal basis to do so — primarily to fulfil our contractual obligations to you as a registered player, to comply with our licensing and regulatory requirements, and where you have given us your explicit consent for specific optional processing activities such as marketing communications.
You have the right to access, correct, delete, and restrict the processing of your personal data held by luky67. You can also request a portable copy of your data. These are not bureaucratic formalities — luky67 has a dedicated process for handling data rights requests, and we respond within the timeframes required by applicable data protection standards.
If you have consented to receive promotional communications from luky67 — such as bonus alerts, PSL betting updates, or new game announcements — you may withdraw that consent at any time by updating your account notification preferences or by contacting our support team via live chat. Opting out of marketing does not affect your ability to use the platform.
This Privacy Policy ("Policy") describes how luky67 ("we", "us", "our", or "luky67") collects, uses, stores, shares, and protects the personal information of individuals ("you", "your", "Player") who register for, access, or use the luky67 online casino and sports betting platform, including the website at luky67.com and all associated mobile interfaces and services (collectively, the "Platform").
luky67 is committed to protecting the privacy of all its players and to handling personal data in a transparent, responsible, and legally compliant manner. This Policy has been prepared in accordance with internationally recognised data protection principles and the licensing obligations to which luky67 is subject as an internationally licensed online gaming operator.
This Policy should be read alongside luky67's Terms & Conditions, which govern your overall use of the Platform. In the event of any conflict between this Policy and the Terms & Conditions regarding the handling of personal data, this Policy shall prevail.
For the purposes of applicable data protection law, luky67 is the data controller in respect of the personal information it collects from players using the Platform. As data controller, luky67 determines the purposes and means by which your personal data is processed and bears responsibility for ensuring that such processing is conducted lawfully, fairly, and transparently.
All enquiries relating to this Policy, your personal data, or your data protection rights should be directed to the luky67 support team via live chat, available 24 hours a day, 7 days a week inside the Platform. You may also contact us by email — our address is provided in plain text in Section 14 of this Policy.
luky67 collects only the personal data that is reasonably necessary to provide its services, comply with regulatory and licensing obligations, and maintain the security and integrity of the Platform. The categories of personal data we may collect include:
luky67 collects personal data through the following channels:
luky67 uses the personal data it collects for the following purposes. Against each purpose, the primary legal basis relied upon is indicated — these are elaborated further in Section 6.
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Account registration and management | Identity, contact, login data | Contract performance |
| Age and identity verification (KYC) | Identity documents, date of birth | Legal obligation |
| Processing deposits and withdrawals | Financial and payment data | Contract performance |
| Anti-money laundering (AML) checks | Identity, financial, transaction data | Legal obligation |
| Fraud prevention and platform security | Technical, device, gaming data | Legitimate interest |
| Responsible gaming monitoring | Gaming behaviour, session data | Legal obligation / Legitimate interest |
| Customer support and dispute resolution | All relevant account data | Contract performance |
| Personalised promotional communications | Contact, gaming preference data | Consent |
| Platform performance and improvement | Technical, behavioural data (aggregated) | Legitimate interest |
| Legal and regulatory reporting | Identity, financial, gaming data | Legal obligation |
luky67 will not use your personal data for any purpose that is incompatible with those listed above without first obtaining your explicit consent or establishing a separate lawful basis for doing so.
luky67 relies on the following legal bases when processing your personal data:
luky67 does not sell your personal data to third parties. We may, however, share your data with the following categories of recipient where necessary and proportionate:
To process PKR deposits and withdrawals, luky67 must share necessary transaction data with licensed payment service providers including JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and SadaPay. These providers operate under their own privacy policies and are bound by applicable financial regulations in Pakistan.
luky67 uses third-party KYC and identity verification services to confirm player identity and age. These providers receive only the personal data strictly necessary to complete the verification process and are contractually bound to use it for no other purpose.
luky67 may be required to disclose your personal data to its licensing authority, financial intelligence units, law enforcement agencies, or other regulatory bodies where required by law, pursuant to a lawful order, or where luky67 has a good-faith belief that disclosure is necessary to prevent fraud, money laundering, or other unlawful activity.
luky67 may share limited personal data with trusted technology partners — including cloud hosting providers, cybersecurity firms, and customer support platform operators — solely to the extent necessary for them to provide their contracted services to luky67. All such providers are subject to appropriate data processing agreements.
The luky67 Platform uses cookies and similar tracking technologies to ensure the Platform functions correctly, to protect account security, and — where you have consented — to personalise your experience and measure Platform performance.
You may control the placement of non-essential cookies through the cookie preference centre accessible at the bottom of the luky67 homepage, or through your browser's built-in privacy settings. Please note that disabling strictly necessary cookies will prevent you from logging into or using the Platform.
luky67 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and licensing obligations. The following general retention periods apply:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account registration and KYC data | 5 years after account closure | AML / regulatory obligation |
| Financial transaction records | 7 years after transaction date | Financial regulation / audit trail |
| Gaming and betting history | 5 years after account closure | Dispute resolution / licensing |
| Customer support communications | 3 years after last interaction | Dispute resolution / quality assurance |
| Marketing consent records | Until consent withdrawn + 2 years | Consent audit trail |
| Technical / device logs | 12 months from collection | Security monitoring |
When the applicable retention period expires, luky67 will securely delete or anonymise your personal data in accordance with its internal data lifecycle management procedures. Anonymised or aggregated data — from which you cannot reasonably be identified — may be retained indefinitely for statistical and operational analysis purposes.
luky67 implements a comprehensive set of technical and organisational security measures to protect your personal data from unauthorised access, loss, destruction, alteration, or disclosure. These measures include, but are not limited to:
As a registered player on luky67, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team via live chat or at the email address in Section 14.
luky67 employs age verification as a mandatory step in the account registration process and reserves the right to request documentary proof of age — such as a CNIC or passport — at any point. Parents and guardians are strongly encouraged to use reputable parental control software to prevent minors from accessing online gaming platforms.
luky67 reserves the right to update or revise this Privacy Policy at any time to reflect changes in applicable law, our licensing obligations, or the way in which we operate the Platform. The effective date at the top of this document will be updated whenever a material change is made.
Where changes are material — meaning they significantly affect your rights or the way your data is processed — luky67 will notify registered players by email to the address associated with their account, or via a prominent notice displayed upon login to the Platform. Your continued use of the Platform following such notification constitutes acceptance of the updated Policy. If you do not agree to the revised Policy, you should cease using the Platform and may request account closure via live chat.
We encourage all players to review this Policy periodically to stay informed about how luky67 is protecting their personal data.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way luky67 handles your personal data, please reach out to our support team. We are available 24 hours a day, 7 days a week via live chat inside the Platform.
You may also contact us by email at the address shown below. This is displayed as plain text only and is not a clickable link:
Data Enquiries Email: [email protected]
luky67 aims to acknowledge all written privacy enquiries within 3 business days and to provide a substantive response within 30 days. For urgent account-related matters, live chat will always be the fastest route to resolution. We take every privacy enquiry seriously and are committed to resolving your concerns promptly and fairly.
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